Returns & Refunds

Every Nazarana order is carefully checked and packed before dispatch.

Returns or exchanges are generally not accepted for change of mind, personal preference, or minor variations in colour, texture, finish or detailing, except where otherwise required by applicable law.

Damaged, Broken or Incorrect Products

If an order arrives damaged, broken, defective, or materially different from the product ordered, email hello@nazarana.co.in within 48 hours of delivery.

Please provide your order number; clear product and packaging photographs; and a continuous unboxing video beginning before the package is opened and clearly showing the shipping label, sealed package, complete unboxing and condition of the product.

Customers are strongly requested to record an unboxing video for every order. It provides important evidence when assessing transit damage, missing items or incorrect products. Nazarana may request additional information reasonably necessary to verify a claim.

Resolution

Once a claim is reviewed and accepted, Nazarana may, depending on the circumstances and applicable law, offer an appropriate replacement, exchange or refund. Approved refunds will ordinarily be initiated to the original payment method.

Items Generally Not Eligible for Return

Unless required by applicable law, returns or exchanges will generally not be available for personalised/customised products; bulk or corporate orders curated to agreed specifications; products damaged after delivery through misuse, negligence or improper handling; or normal variations associated with decorative or handcrafted articles.

Do not return or courier a product without first receiving return instructions from Nazarana. Nothing in this policy excludes statutory consumer rights that cannot lawfully be excluded.